Unanswered conversations should not decide your business direction.
ACENA.AI is a conversational agent for your website and, when eligible, your company’s official WhatsApp. It answers with approved knowledge, follows your instructions and hands off to a person when truly needed.
AI AGENT is only the demonstration agent. You choose your agent’s name, identity and tone.
ACENA.AI virtual assistant. Do not share sensitive data.
The problem is not only speed
When conversation is inconsistent, trust is too.
An unanswered message, a different answer to the same question or a conversation without context are not just accumulated tasks. They are moments when a customer stops moving forward without you seeing why.
Answers depend on who is available
Service quality changes with the schedule, queue and person receiving the message.
Important questions get lost
Need, timing, context and objections spread across conversations without a clear next step.
Correct information, delivered incorrectly
Without consistent instructions, service improvises, omits limits or promises what your company has not approved.
The team arrives too late
Qualified people spend energy repeating basics rather than handling cases requiring human judgment.
One product, one clear job
Your agent learns what it may guide and knows when to stop.
ACENA.AI is not a generic tool platform. It is your conversational agent, configured with your company’s approved knowledge and explicit conversation rules.
It answers from approved knowledge, guides people with useful questions, qualifies the need and captures context so the next step makes sense.
Answers with a reference
Uses content and guidance your company reviews. It should not fill gaps with assumptions.
Guides and qualifies
Asks relevant questions to understand intent, needs and information that supports continuity.
Respects your limits
Follows the tone, instructions, scope and limits defined by your company.
Where conversations happen
A clear presence on your site and on the channel customers already use.
On your website
The agent welcomes visitors, clarifies questions and guides the conversation within the context you define.
On WhatsApp
When the account is eligible, the agent can serve through your company’s official WhatsApp Business number.
Isolation and ownership
Your agent does not live in a shared environment.
Each customer operates in their own tenant. The environment, data and channels belong to the company that configured them.
Dedicated tenant
A separate environment for your operation.
Data and knowledge
Your source material, instructions and references.
Conversations
Your service history in your environment.
Official number
Your own WhatsApp Business number, when connected and eligible.
Credibility before promises
Built from an operation that knows real conversations.
Context before response
A useful conversation starts with correct information, not generic answers.
Limits are quality too
Knowing when to hand off protects customers, teams and sensitive decisions.
Review is part of the process
You test and adjust before making any channel public.
“VivaMais’s operational experience helped validate, in real service, the need for consistent answers, well-captured context and clear criteria for handing off a conversation.”
VivaMais is an operational learning reference, not a promise of outcome, metric or performance for other businesses.
Start on your own
Five steps to bring your conversations under control.
Prepare the agent at your pace. There is no automatic timeline promise and no need to purchase other modules.
Create your environment
Open your company tenant and choose the agent’s name and identity.
Set instructions
Explain objective, tone, limits and what the agent should and should not do.
Add knowledge
Include information, answers and materials your company approves.
Test privately
Simulate questions, review answers and adjust instructions before publishing.
Choose channels
Publish on the website and request WhatsApp connection only when requirements are met.
Frequently asked questions
The essential answers before your AI begins serving customers.
What does ACENA.AI do?
ACENA.AI creates a customer-service agent that responds from your company’s approved content and rules, on your website and WhatsApp.
What is the difference between plans?
Starter and Pro include 1 AI agent. Every plan includes advanced knowledge and support for connecting your own API, such as Claude, OpenAI or another compatible provider. Pro includes website and WhatsApp. Business includes priority human support and custom integrations.
Can I use my WhatsApp number?
Yes. Every client operates in an isolated environment, with its own data, credentials and number.
When does the AI transfer to a person?
For technical failure, security, sensitive billing or when the customer explicitly asks for human support.
Your next step
Create, test and review the conversation before publishing.
Give your business an agent with knowledge, instructions and limits you recognize.